Shipping Policy

This shipping policy applies to all orders placed with the Cushlino brand.

Shipping Origin
All orders are processed and dispatched directly from our regional hub in Singapore:

Shipping Origin: Singapore

Order Processing: Handled by our professional logistics center, ensuring strict quality control and secure packaging.

Delivery Coverage
Orders can be delivered to designated destinations within Europe. Please note that the availability of specific delivery services may depend on local carrier coverage and regional conditions.

Estimated Delivery Time
Standard delivery time to European destinations is 5 to 12 business days. This timeframe begins after order processing is complete and covers the following stages:

Order dispatch and export customs clearance

International transport via premium air express services

Local delivery service in the destination country

Carriers
To ensure reliable and secure delivery, all shipments are transported via reputable international priority express services, including:

DHL

FedEx

UPS

Other similar priority express services

We select the optimal carrier based on the destination and current shipping route conditions to ensure the fastest possible delivery.

Order Tracking
End-to-end tracking is provided for every order. Once the order is dispatched, we will send a shipping confirmation email—containing the tracking number and a tracking link—to the email address provided at checkout.
Tracking information is updated in real-time at key milestones, including:

Shipping confirmation

Status updates during international transit

Local delivery status and estimated delivery date

Delivery Delays
We are committed to delivering your order on time. If delivery exceeds the standard 12-business-day timeframe, please contact our customer service team. We will immediately initiate an urgent inquiry with the carrier. In the event of a significant delay caused by shipping issues (exceeding standard timeframes), we will provide a full refund or a free reshipment to protect your consumer rights.

Undelivered or Lost Packages
In the rare event that a package is confirmed lost in transit or remains undelivered within a reasonable timeframe, Cushlino accepts full responsibility. After verifying the tracking status, we will immediately issue a full refund to the original payment method or arrange for a priority reshipment (at no additional cost to you).

Address Accuracy
Customers are responsible for providing accurate, complete, and valid delivery information when placing an order. Incorrect or incomplete information may result in customs clearance delays, affect delivery times, or lead to delivery failure. If a package is returned due to an incorrect address provided by the customer, a re-shipment fee may apply.

Contact Information
If you have questions regarding shipment, wish to check delivery status, or require assistance, please contact our customer support team:

Phone: +65 65114894
Email: throw@cushlino.com