Contact Us

Welcome to the Cushlino Customer Service Center. Cushlino is an e-commerce and home lifestyle brand operated by SECRET FURNISHING PTE. LTD., a company registered in Singapore.

We are committed to providing exceptional customer service. Whether you have questions about our premium cushion covers, need assistance with an existing order, or wish to discuss business partnerships, our professional support team is ready to assist you.

Official Company Information

Company: SECRET FURNISHING PTE. LTD.
Brand Name: Cushlino
Registration No.: 201910468R
Address: 1 Tampines North Drive 1, #01-27, T-Space, Singapore 528559
Phone: +65 65114894
Email: throw@cushlino.com

Customer Support Channels & Business Hours

To ensure clear communication and maintain records that protect your consumer rights, we prefer to communicate via email.

Business Hours

Our communication channels are open during the following standard business hours:

• Monday to Friday: 9:00 AM – 6:00 PM (Singapore Time, SGT / GMT+8)
• Closed on Saturdays, Sundays, and Singapore public holidays.

Response Time Commitment

• General Inquiries: Our team processes messages in the order they are received and strives to reply to all written inquiries within 1 to 2 business days.
• Peak Periods: Response times may be slightly longer during peak sales seasons or public holidays. Please rest assured that every customer inquiry will be properly addressed in the order it was received.

Guidelines for Efficient Communication

To help us resolve your issue as quickly and effectively as possible, please follow these guidelines when contacting us:

1. Order Inquiries: Please clearly provide your Order Number (e.g., #CUSHXXXX) and the registered email address used at checkout.
2. Product Specifications: Please provide the specific product SKU or product link. 3. Intellectual Property and Legal Inquiries: For formal inquiries regarding brand materials, licensing of visual assets, or intellectual property protection, please email our official address (throw@cushlino.com) and include “Legal & Compliance” in the subject line.

Updates and Regulatory Compliance

This contact page is updated periodically to reflect our operational developments and compliance with Singaporean business regulations. The contact channels listed above are the current and verified official communication channels for SECRET FURNISHING PTE. LTD.