Contact Us

Welcome to the Cushlino Customer Service Center. Cushlino is an e-commerce and home lifestyle brand operated by a company registered in Singapore.

We are committed to providing exceptional customer service. Whether you have questions about our premium cushion covers, need assistance with an existing order, or wish to discuss business partnerships, our professional support team is ready to assist you.

Official Company Information

Brand: Cushlino
Address: 1 Tampines North Drive 1, #01-27, T-Space, Singapore 528559
Phone: +65 65114894
Email: throw@cushlino.com

Customer Support Channels and Business Hours

To ensure clear communication and maintain records that protect your consumer rights, we recommend communicating via email.

Business Hours

Our communication channels are open during the following standard business hours:

Monday to Friday: 9:00 AM – 6:00 PM (Singapore Time, SGT / GMT+8)

Closed on Saturdays, Sundays, and Singapore public holidays.

Response Time Commitment

General Inquiries: Our team processes messages in the order they are received and strives to respond to all written inquiries within 1 to 2 business days.

Peak Periods: Response times may be slightly extended during peak sales seasons or public holidays. Please rest assured that every customer inquiry will be properly addressed in the order it was received.

Guidelines for Efficient Communication

To help us resolve your issues as quickly and effectively as possible, please follow these guidelines when contacting us:

Order Inquiries: Please clearly provide your order number (e.g., #CUSHXXXX) and the registered email address used at checkout.

Product Specifications: Please provide the specific product SKU or product link.

Intellectual Property & Legal Inquiries: For formal inquiries regarding brand materials, licensing of visual assets, or intellectual property protection, please email our official address (throw@cushlino.com) and include “Legal & Compliance” in the subject line.

Updates and Compliance Information

This contact page is updated regularly to reflect our operational status and compliance with Singapore business regulations. The contact details listed above are Cushlino’s currently verified official communication channels.