Refund Policy

This refund policy applies to all purchases made through websites operated under the Cushlino brand.

Payment Methods
We accept the following secure payment methods at checkout:

Visa

Mastercard

American Express

Apple Pay

Google Pay

Selected local e-wallets available at checkout

All payments are processed via secure electronic payment channels that comply with PCI-DSS standards.

Shipping and Delivery Overview
Orders are shipped to designated European destinations with an estimated delivery time of 5 to 12 business days, depending on the destination country and local logistics processing. All shipments are handled by reputable international priority courier services (including DHL, FedEx, UPS, and equivalent priority carriers). Once an order has shipped, full tracking information will be automatically sent to the customer’s email address.

In the event of significant shipping delays (exceeding standard timeframes) or if the carrier officially confirms the shipment is lost in transit, Cushlino accepts full responsibility and will immediately provide the customer with a full refund or a free priority replacement.

Right of Return (14-Day Return Policy)
In accordance with international consumer protection regulations, customers located in the European Economic Area (EEA) have the right to return items within 14 days of receipt (the “Right of Withdrawal”). During this period, you may request a return and receive a full refund without providing a specific reason.

Conditions: To exercise the right of return, items must remain unused and unaltered, and be in the same condition and original packaging as when received.

Return Shipping Costs: Unless the item was damaged or defective upon delivery, the customer is responsible for return shipping costs.

Return Address and Process
All approved returns must be sent directly to our registered operations center:

Address: 1 Tampines North Drive 1, #01-27, T-Space, Singapore 528559

Important Note: Please do not return items without first contacting our customer service team. Once your return request has been verified via email, our team will provide you with official return documentation and instructions to ensure the return is accurately tracked and processed. Regarding Damaged, Defective, or Incorrect Items

We maintain strict standards for product quality. If the item arrives damaged, defective, or does not match your order, please contact our support team via email within 48 hours of delivery.

You will need to provide clear photographic or video evidence of the issue, along with your order details.

Upon verification, we will arrange for a free replacement or a full refund (including relevant shipping costs) at no extra expense to you.

To facilitate necessary product inspections and quality control, we may request that you return the item; we will provide a prepaid shipping label for this purpose.

Refund Processing

The refund process will begin once our warehouse has received, inspected, and approved your return.

Method: Refunds will be automatically issued to the original payment account used at checkout.

Timeline: Refunds typically take 5 to 7 business days to appear on your bank or credit card statement, depending on the card issuer’s internal processing times.

Situations Ineligible for Refund/Return
We may be unable to process refund or return requests in the following cases:

The item shows clear signs of use, modification, or wear and tear not caused by shipping or manufacturing defects.

The return request or notification is submitted after the 14-day acceptance period.

The customer fails to provide the order information or photographic evidence required for assessment.

Contact Us

If you have any questions regarding refunds, returns, or order cancellations, please contact our customer support team:

Brand: Cushlino
Address: 1 Tampines North Drive 1, #01-27, T-Space, Singapore 528559
Phone: +65 65114894
Email: throw@cushlino.com